logo
Home -> Frequently Ask Questions
 

1.  What does Tracks Eraser Pro do ? 

2.  What operating system and browsers does Tracks Eraser support? 

3.  What does Tracks Eraser do when I click Test Now ? 

4.  Differences between Tracks Eraser and Tracks Eraser Pro. 

5.  How to order Tracks Eraser ? How long will I receive the CD if I order a CD ? 

6.  What is the Application Plug-in ? 

7.  How to make a Plug-in? 

8.  What is the Custom Item and How do I add a Custom Item? 

9.  How do I uninstall Tracks Eraser ? 

10. What is Boss Key ? 

11. What is Stealth Mode ? 

12. What is Secure Erasing ? 

13. Why do the index.dat files still exist after I erase them ? 

14. Why is the Media player playlist still there after I erase it ? 

15. What is Homepage Protection ? 

16. How do I upgrade my Tracks Eraser to Tracks Eraser Pro ? 

17. My home page is locked by a website and  I am not allowed to change it. How do I hange it back to my preferred home page?

18. Every time I start my Windows, it goes to a "XXX" site, How do I stop this ? 

19. Can Tracks Eraser erase the Search history when I click the Search button on Internet Explorer? 

20. I get a "Cant Find MSVBVM50.DLL " error when I start Tracks Eraser, How do I avoid this? 

21. How do I remove Lop.com ? 

22. Why is there some browser history left after erasing ? 

23. Why the location bar of Netscape are still there after erasing? I use Netscape 7 

24. I mistakenly removed some files using Tracks Eraser ? How can I recover them ?

If you have questions that are not answered in this section, please contact us at support@acesoft.net


1.What does Tracks Eraser Pro do ?

Tracks Eraser is designed to clean up the unwanted data on your computer with one click. It allows you to erase the cache, cookies, history, typed URLs, autocomplete memory, index.dat of your browser, and Window's temp folder, run history, search history, open/save history, recent documents, etc. 

With Tracks Eraser Pro's  free plugins, you can easily erase the tracks of up to 50 applications, such as playlist of Realplayer, Media Player, QuickTime, and recent files of Office, Acrobat, Winzip, etc.

Tracks Eraser Pro lets you select what files and registry entries you want to erase.  With Tracks Eraser's Secure Erasing feature, you can erase the files completely so that they can not be recovered by others. 

Back to the top

 

2. What operating system and browsers does Tracks Eraser  support?


 

The supported Operating Systems include

  •  Windows 95

  •  Windows 98

  •  Windows ME

  •  Windows 2000

  •  Windows XP

  •  Windows Vista

  • Windows Server 2008

  •  Windows 7
     

  •  Windows 8

The supported Browsers type include

  • Internet Explorer 

  • Netscape 

  • AOL

  • MSN

  • Opera

  • Mozilla Firefox

  • Apple Safari

  • SeaMonkey

Tracks Eraser can support other browsers by using plug-ins, and you can download them from our website.

Back to the top


3. What does Tracks Eraser do when I click Test Now ?

Test Now offers a safe way to check the items you want to erase , after you select them, you click the Test Now, and then on Detail List to see what will be erased. This is just a test and no erasing will be done

Back to the top


4. Differences between Tracks Eraser and Tracks Eraser Pro.

Features

Tracks Eraser

Tracks Eraser Pro

Browser History Erase

Yes

Yes

Windows History Erase 

Yes

Yes

Test Mode

Yes

Yes

Applications Supported

 Popular applications including Office, MediaPlayer, Realplayer, QuickTimes, Acrobat, Winzip

Same as Tracks Eraser, but uses   plug-ins  to support up to a     nearly - unlimited number of applications

Plug-in  Support

No

Yes

Custom-Item Support

No

Yes

Boss Key

Yes

Yes

Stealth Mode

No

Yes

Secure Erasing

No

Yes

Scheduling

No

Yes

Log Options

No

Yes

Homepage Protection 

Yes

Yes

Clean Free Space No Yes
Outlook Express support No Yes
File Shredder No Yes

Price (Single User License)

$19.95 

$29.95

Back to the top


5.  How to order Tracks Eraser ? How long will I receive the CD if I order a CD ? 

Thank you very much for your interest in purchasing our software, your support help us to continue enhancing our software, and provide you even more neat software features in the future. We use REGNOW, a service of Digital River (NASTAQ: DRIV ), which is highly-respected registration company to process your order. Their system is both fast and secure. We accept US Dollar, Euro, Pound Sterling, Australian Dollar, Canadian Dollar and payment by Credit Cards (Visa, Mastercard, American Express, Discover, Eurocard, MasterMoney ), Wire Transfer, Fax Order and Check/Money Order. 


Click To Purchase Tracks Eraser Pro ($29.95)

Click To Purchase Tracks Eraser       ($19.95)

Registered Tracks Eraser Upgrade to the Pro version ($10.00)


Purchase includes lifetime upgrades and technical support via email

You can also order by phone

(877) 353-7297 (toll free, USA, Canada)
(425) 392-2294 (regular, international)

And fax numbers for faxed orders:

(888) 353-7276 (toll free, USA, Canada)
(425) 392-0223 (regular, international)


As soon as we receive your order, we will confirm by return e-mail. You will receive a second e-mail with payment verification and a Registration Code(license code). Enter the Registration Code into the program to complete the Registration process. If you do not receive a Registration Code, please contact us at  registration@acesoft.net  

If you ordered a CD, please allow 3 weeks for delivery (US addresses) and 4 weeks for delivery (non-US addresses), although actual shipping times are usually much less.

 

Back to the top


6.  What is the Application Plug-in ?


There are so many applications/programs that keep tracks of recent activities such as playlists of Mediaplayer, Realplayer, recent files of Office, Acrobat, Winzip, and much much more. Others can also see what files you have accessed, what media you have played and what pictures you have viewed. 

Tracks Eraser Pro's free Application Plug-ins give you the flexibility to choose which plug-in to install according to the applications/programs you have installed. This makes Tracks Eraser Pro have the ability to support up to nearly unlimited applications/programs. 

Click here to download plug-ins

We have over 100 plug-ins available Now and we are trying to make more plug-ins every week. If you have any suggestions , please contact us at support@acesoft.net.

Also, we provide a free Tracks Eraser Plugin Maker to make the plugin yourself, if you are an advanced user and  know much about the program you want to erase. 

If you make a plugin and want to share it with others, please email your plug-in to us

We will list it on our website let others to download

Back to the top

7.  How to make a Plug-in? 

Click here to view the detail


8.  What is the Custom Item and How do I add a Custom Item? 

Click here to view the detail
Back to the top

9.  How do I uninstall Tracks Eraser ? 

There are two ways to uninstall Tracks Eraser Pro. Choose either of these methods.

  1) Click Start ->Programs->Tracks Eraser Pro->Uninstall Tracks Eraser Pro Or
  2) Click Start ->Settings->Control Panel -> Add/Remove Programs->Tracks Eraser Pro

if you have uninstalled it but that trial screen still pops up, you may uninstall it without closing it. just reinstall and uninstall it again.

Back to the top

10. What is Boss Key ? 

The Boss Key lets you to hide/show the browser windows immediately by pressing the Hotkey ALT+SPACE. It’s very useful when you are surfing some website, and someone, (your boss or everyone else you don’t want to see your screen), walks in. You just press the ALT and SPACE keys and the browser windows will all disappear. When they leave you can press ALT+SPACE again, and the screens will reappear.
Back to the top

11. What is Stealth Mode ? 

Stealth Mode allows Tracks Eraser Pro to operate in an invisible mode. This will hide the icon so it will no longer be visible in the system tray. In Stealth Mode, the program can run Auto-erasing quietly in the background. You can press the Hot-keys ALT+A to show or hide Tracks Eraser Pro.

Back to the top

12. What is Secure Erasing ? 

When you delete a file in Windows, it usually places a Deleted Flag on this file. This delete flag is not removed. This allows others, with the right tools, to recover the name as well as the contents of the file. Securely Erasing uses a more secure way to erase a file. First Tracks Eraser Pro overwrites the file a set number of times with random data. Then it renames the file with a meaningless filename, (e.g. 0001.dat). Finally, Tracks Eraser Pro deletes the file. Therefore, others can not recover the file name or contents.

Note: The more times you set to overwrite the file, the more time it will take to erase the tracks. Usually, the default of 3 times is enough. Tracks Eraser Pro implements the Department of Defense clearing and sanitizing standard DOD 5220.22-M, giving you confidence that once deleted with Tracks Eraser Pro, your file data is gone forever and can not be recovered

Back to the top

13. Why do the index.dat files still exist after I erase them ? 



Index.dat stores information about what websites you have visited and what cookies have been saved, the index.dat files are always locked by the system when Windows is running and can not be deleted. Tracks Eraser overwrites these index.dat files with blank characters, others can see nothing useful from these files after erasing, so you do not have to worry about it.

Back to the top

14. Why is the Media player playlist still there after I erase it ? 

You might have been running Windows Media Player while you were erasing tracks from it, because Mediaplayer will save the playlist again when it shutdowns.

Important Note: It is strongly recommended that you shutdown all the programs that you want to erase tracks from, because some tracks can not be erased when these program are running

Back to the top

15. What is Homepage Protection ? 

Some websites may try to modify your IE homepage setting to their URL. If this happens you can not change it back. Tracks Eraser Pro features a Homepage Protection engine that continuousl  monitors for any changes to your homepage while you are surfing. If it detects attempts to alter your homepage, it will ask you to confirm, allowing you to approve or disapprove any changes. It can also modify the homepage and window title of Internet Explorer

Back to the top

16. How do I upgrade my Tracks Eraser to Tracks Eraser Pro ? 

1) Please provide your name and e-mail address when ordering at  registration@acesoft.net.  

2) Click here to order online

Back to the top

17. My home page is locked by a website and  I am not allowed to change it. 
      How do I change it back to my preferred home page?


1) Click Options on Tracks Eraser Pro's main screen
2) Click Homepage
3) Change your home page
4) Click Apply

Later, if you want to change your homepage change, follow the same routine.

Back to the top

18. Every time I start my Windows, it goes to a "XXX" site, How do I stop this ? 


1) Click Options on Tracks Eraser Pro's main screen
2) Click Homepage
3) Change your home page
4) Click Apply

This should cure this kind of problem. If it doesn't, please let us know at  support@acesoft.net and we will work on a solution.

 

Back to the top

19. Can Tracks Eraser erase the Search history when I click the Search button 
      on Internet 20Explorer? 

Yes, you can do that by checking the Autocomplete Memory item on Settings screen.

Back to the top

20. I get a "Cant Find MSVBVM50.DLL " error when I start Tracks Eraser, How do 
      I avoid this?
 

This only happens to Win95 users, as Win 95 doesn't have a MSVBVM50.DLL.

You can download it from http://www.acesoft.net/vb5rtsp3.exe
After downloading , click on this file to install it, then you can run Tracks Eraser.

Back to the top

21. How do I remove Lop.com ? 

Lop.com is mainly a pay-per-click search portal where other web sites pay for each click-through to their site via lop. they created a program which is labeled as an mp3 search program or other programs whose installer turns the user's web browser's search function to lop.com.

lop.com installer also makes dramatic changes to Internet Explorer, Mozilla Navigator, and most likely Netscape Navigator. The default search engine pages, toolbar settings, and start page are changed. The lop installer adds scores of internet shortcuts in Internet Explorer's Favorites folder and in Mozilla's Bookmarks.htm file,  which  also takes control of the browser to make it redirect to lop.com if there is some error loading a page. 

Tracks Eraser Pro has a plug-in for removing lop.com from your computer(see here)
you can get rid of lop.com permanently by checking the Lop.com item on
the list of plugins on Eraser Settings screen

 

Back to the top

22. Why is there some browser history left after erasing ? 



You should close all the browser windows before erasing, because the files can not be erased when they are in use. For MSN, AOL and Netscape 7, even you close all the windows of them, they may not close completely. Please check the system tray (lower right area of the screen) to see if there is an icon of them, if you can find, click on it to close it.

Back to the top

23. Why the location bar of Netscape are still there after erasing? I use
       Netscape 7 

 

close all the Netscape windows before erasing, for Netscape 7, there maybe an icon of Netscape 7 still on the system tray (lower right of the screen), this is Netscape Quick Lunch, you need to right click on it and close it before erasing.

Back to the top

24. I mistakenly removed some files using Tracks Eraser ? How can I recover
       them ?



If you did not enable the Secure Erasing option of Tracks Eraser Pro,
you can use this tool to recover your files, click here for detail

Back to the top

 

 

 

 

 

 

Useful Link
Why choose Tracks Eraser
Online FAQ
Screenshots
Client Testimonials
Privacy Policy
License Agreement
 
 
Home       Download       Purchase       Support      Plugins      Affiliate     About      

Copyright 2001-2015 Acesoft All Rights Reserved          
Privacy Statement